Privacy Policy

Updated: 21 June 2024

Welcome to Lover's (“we”, “us” or “our”) website and mobile application ("Platform").

This PrivacyPolicy sets out our, and your, rights and obligations in relation to personal information (as defined in the Privacy Act 1993) provided through the use of our Services. By using our Services, you agree to follow and be bound by the terms and conditions of this Privacy Policy and the User Agreement.

If you have any concerns about providing personal information to us or having such information displayed on our Service or otherwise used in manner permitted in this PrivacyPolicy and the User Agreement then you should not become a Member and you should not use our website, mobile application or use any of our otherServices. Capitalised terms used in this Privacy Policy have the same meaning as set out in the User Agreement (unless otherwise defined in this PrivacyPolicy).

1. Collection of personal information

Personal Information is collected in the following ways:

1.1. Onboarding Information

When you create an account with Lover we collect information including your name and phone number. You may provide additional information during the registration process including your location, interests and any other information that we request. Collectively, this information that you provide is the "OnboardingInformation".

To create an account on Lover you must provide the OnboardingInformation and agree to the User Agreement and this Privacy Policy which govern how we treat your Onboarding Information. This OnboardingInformation is used to help you build your Lover profile and to provide you with more customized services, updates and notifications. You understand that by onboarding as a Member, we and other Members will be able to identify you by your Lover profile.

If you choose to link your social network (such as Google) account, we may collect information from these social media services, including your profile information and information relating to your use of the Platform in relation to these services.

1.2. Other Personal Information

We collect personal information when you fill out your Lover profile. You can complete or edit the Lover profile at any time after onboarding. You may choose to populate your profile with additional information which can be provided as a mix of textual or visual (photographic) content.

We collect this information to simplify and enhance the quality of your experience on the Platform.

1.3. Customer Services

We collect personal information when you contact our customer support team.

When you contact our customer support services, we may have to access your account to respond to your questions and if applicable, investigate any breach of the Lover User Agreement or this Privacy Policy. We also use this personal information to track potential problems and trends and customise our support responses to better serve you. We do not use this personal information for advertising.

1.4. Using Lover

We collect personal information when you supply user-generated content including social media links, comments (in upcoming versions) photographs that you choose to upload or broadcast on the Platform (“User Content”).

For example, we collect personal information when you install our applications onto mobile devices, and complete the onboarding process. If you are logged into your Lover account or one of our cookies on your device identifies you, your usage information and log data (described below) such as your IP address, will be associated by us with your account even if you are not logged into a Service or your Lover account. We log information about devices used to access our Services, including IP addresses.

1.5. Cookies

We use cookies and similar technologies that can identify details of your IP address, device platform (e.g. Windows, Mac OS, iOS or Android),browser (e.g. Internet Explorer, Edge, Safari, Chrome or other, plus the version of the browser), domain (whether you are accessing the Services from New Zealand or elsewhere) and other user information (e.g. your name) to collect information.

We use cookies and similar technologies, including mobile application identifiers, to help us recognize you across different Services, learn about your interests both on and off our Services, improve your experience, increase security, measure use and improve the effectiveness of our Services. You can control cookies through your browser settings and other tools. By visiting our Services, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this PrivacyPolicy. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Services but you will need them to log on to the Services and to access personalised or secure content on the Services. Some pages may not function properly if the cookies are turned off.

1.6. Using Third-Party Services and Visiting Third Party Websites

Lover collects information about you when you use your account to sign in to other websites or services and when you view pages that include our plugins and cookies.

We receive information about your visits and interaction with the sites and services of our partners that include our cookies and similar technologies, unless you disable such technologies.

1.7. Log Files, IP Addresses and information about your computer and mobile device

We collect personal information from the devices and networks that you use to access our Services.

When you visit or leave our Services (whether as a Member or a Visitor) by clicking a hyperlink or when you view a third party site that includes our plugin or cookies (or similar technologies), we automatically receive the URL of the website from which you came from or the one to which you are directed.

1.8. Other

We are constantly innovating to improve our Services and your experience which means we may create new ways to collect information on the Services in the future. Our Services are a dynamic, innovative environment and we are always improving the Services we offer you. We often introduce new features, some of which may result in the collection of new information. Furthermore, new partnerships or corporate acquisitions may result in new features, and we may potentially collect new types of information.

If Lover starts collecting substantially new types of personal information and materially change how we handle your personal information and other content you introduce to the Services, we will modify this Privacy Policy and notify you.

2. How we use, disclose and share your personal information

2.1. Lover using information about you

Information you provide on your profile cannot be seen by others unless you complete the onboarding, but it can be seen and used by us as described in this Privacy Policy and our User Agreement.

The personal information that you provide to us may reveal or allow others to identify aspects of your life that are not expressly stated on your profile. By providing personal information to us when you create or update your account and profile, you are expressly and voluntarily accepting the terms and conditions of our User Agreement and freely accepting and agreeing to our processing of your personal information in the ways set out by this PrivacyPolicy.

You can withdraw or modify your consent to our collection and use of the personal information you provide at any time in accordance with the terms of this Privacy Policy and User Agreement by changing your account settings or your profile on Lover or by closing (deleting) your Lover account in accordance with clause


2.2. Lover Communications

We communicate with you through notifications published on the Website or partner websites, SMS, messages to your Lover inbox and other means available through the Service, including mobile text messages and push notifications.

We may send you messages relating to the availability of the Services, security, or other service-related issues. You agree that we may also may send promotional messages to your Lover inbox.

2.3. Service Development; Customized Experience

We may use personal information provided by you in an anonymised aggregated form to conduct research and development, generate reports and analytics, and to customize your experience and try to make it relevant and useful to you.

We may use personal information that you and other Members provide to us to improve our Services in order to provide you and other Members and visitors with a better and more intuitive experience, drive membership growth and engagement on our Service.

We also customize your experience on our Services. For example, when you sign into your account, we may display new Member suggestion in your account for you to view, communicate. We try to show you content that is relevant to you based on the information you have provided us in accordance with this Privacy Policy.

2.4. Sharing Information with ThirdParties

Any personal information you put on your profile, or you provide to another Member (whether in relation to a particular chat or not (in the future)) may be seen by others.

We do not provide any of your personal information to third parties without your consent, unless required by law or as set out in this PrivacyPolicy.

Any of our affiliates may assist us with the operation of the Service including the processing and storage of any information and exercising any of our rights under this Privacy Policy and the User Agreement. Accordingly, you acknowledge and agree that we may provide any of your persona l information to any of our affiliates for that purpose.

Where any part of a profile is made public, that public profile will not be indexed and displayed through public search engines when someone searches the Member’s name.

2.5. Polls and surveys and reports

We conduct our own surveys and polls and also help third parties dothis type of research. Your participation in surveys or polls is up to you. You may opt in to or opt out of getting invitations to participate in surveys.

We may use your personal information in an anonymised aggregated form to generate reports as part of our Service. The reports are designed to help Members and third parties conduct research and improve their service offerings. We gather analytics and generate these reports to improve the quality of our Service. You will not be personally identifiable in reports generated by us.

2.6. Searching and searchability

Members profile information is searchable on the Platform. Members may also be searchable if they have completed onboarding.

2.7. Testimonials about Lover

If you provide any testimonials about our Service, we may publish those testimonials from time to time. Testimonials may include your name (or company) and other personal information you have provided including the testimonial.

2.8. Compliance with Legal Process and other Disclosures

We may need to disclose personal information, profile information, or information about your activities as a Member or Visitor when required bylaw, subpoena, or other legal process in New Zealand, Australia, United Kingdom or other jurisdictions, or if we have a good faith belief that disclosure is reasonably necessary to:We will attempt to notify the Member about legal demands for their personal information when appropriate in our judgement, unless prohibited bylaw or court order or when the request is an emergency. In light of our principles, we may dispute such demands at our discretion.

2.9. Disclosures to others as a result of a change in control or sale of Lover

If there is a change in control or sale of all or part of Lover, we may share your personal information with a third party, who will have the right to use that personal information in line with this Privacy Policy.

We may also disclose your personal information to a third party aspart of a sale of the assets of Lover, a subsidiary, a parent, or division, or as a result of a change in control of Lover or one of our affiliates, or in preparation for any of these events.

Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

2.10. Service Providers

We may employ third parties to help us with theService.

We may employ third party companies and individuals, such as Supabase, to facilitate our Services, including for maintenance, analysis, audit, marketing and development. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated to Lover not to disclose or use it for any other purpose.

2.11. Storage of Information

Any personal information provided to us will be collected and held by, or on behalf of, us at Supabase data centres used by Lover. We may use cloud providers or data centres, to manage and store personal and other information we collect, and will ensure that any storage on such a platform provides adequate security measures.

3. Other rights and obligations

3.1. Rights to access, correct or delete your personal information and closing your account

You can change your personal information at any time by editing your profile, deleting your personal information that you have uploaded to, or created on the Platform. You can also ask us for additional personal information we may have about you. You have the right to:You can request access to and/or correction of your personal information that is not viewable on your profile or readily accessible to you(such as your IP access logs) through Lover’s help centre or for Global DataProtection Regulation (GDPR) related enquiries set out in Clause 4 below, email our Data Protection Officer.

If you close your account, your personal information will generally be removed from the Service within 48 hours. We generally delete closed account information and will de-personalize any logs or other backup information through the deletion process within 30 days of account closure except as noted below.

Personal information you have shared with other Members (messages (in the future)) may also remain visible after you have closed your account.

We may not be able to provide you with access to, correct, or remove any information about you that other Members copied or exported out of our Service because this information may not be within our control. You can make such requests directly from Members to whom you have applied to, or third parties who you have supplied information to via our Services.

3.2. Data retention

We retain the personal information you provide while your account is in existence or as needed to provide you with the Services. We may retain your personal information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between Members, prevent fraud or abuse, or enforce this Privacy Policy, our User Agreement.

We may retain personal information, for a limited period of time, if requested by law enforcement. Our Customer Service team may retain information for as long as necessary to provide support, related reporting and trend analysis only, but we generally delete or de-personalize closed account data.

4. Global Data Protection Regulations

4.1. Overview and compliance

The Global Data Protection Regulation (“GDPR) is a European data protection law that sets out the rules relating to the protection of natura lpersons with regard to the processing of personal data and rules relating to the free movement of that personal data.

It grants European Union residents greater control over their personal data, increases compliance responsibilities for organisations collecting and processing personal data, and gives national regulators new powers to impose fines on organisations that breach this law.

Lover has an international presence and is taking an international approach to compliance with GDPR. This ensures our members benefit from increased control and visibility of data, and more clarity on how we collect, process and use that data.

4.2. Data Protection Officer

In accordance with the GDPR, Lover has appointed a Data ProtectionOfficer (“DPO”).

Matters handled by our DPO relate to your rights under the GDPR,Personal Lover data and privacy concerns. Lovers DPO can be contacted at

When contacting Lover’s DPO please specify the nature of your concerns, include any contextual information to help with the enquiry (for example, screenshots, communications, messages) and contact details (name, phone and email).

5. Third party links

Our Services may contain links to and from websites that are not controlled by us. By using our Services, you may also provide your non-public personal information to third parties such as Members receiving yourOpportunity applications or Previews. If you follow a link to any other website or provide your personal information to third parties, you should note that they have their own rules around privacy. We do not accept any responsibility or liability for anyone else’s policies or for any transactions that you enter into with them.

6. Important Information

6.1. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide notice to you on the Services or by some other means. Please review the changes carefully.

If you agree to the changes, simply continue to use the Service. If you object to any of the changes to our terms and you no longer wish to use ourServices, you may close your account.

Unless otherwise stated, our current Privacy Policy applies to all personal information that you provide to us. Using our Services after a notice of changes has been communicated to you or published on our Services shall constitute deemed acceptance of the changed terms or practices.

6.2. Security

We have implemented privacy safeguards designed to protect the personal information that you provide in accordance with industry standards.Access to your data on our Services is password protected, and data such as credit card information is protected by SSL encryption when it is exchanged between your web browser and the Services.

There is no guarantee that personal information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant (SMS) messaging and similar means of communication with other Members are not encrypted, and we strongly advise you not to communicate any confidential information through those means.